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Payment and Delivery

"We Care About Your Skin and Your Loved Ones"

1) With your credit cards through our website
You can make a single online payment to any credit card or take advantage of our online installment options from Akbank. For online payments, the amount will be debited from your credit card at the end of your order. In case of possible order cancelations or order cancellations due to stock problems, your credit card will be refunded within 3 business days.

2) Refund of Order Price
In case of cancellation of your orders for possible reasons; Sanolie Import and Export San. Tic. Ltd. Şti. refunds the product price to your account and / or credit card within three business days. However, you must inform your bank account information and / or credit card information accurately and completely to our company’s financial authorities.

3) Delivery

We endeavor to deliver the products you have ordered to the cargo on the same day. For products that take time to supply, the cargo delivery time is 3 working days as stated in the product detail. You will be informed in case of possible delayed delivery.

In order for the product delivery to be carried out without interruption, please inform the address of your location during the day as the delivery address.

Your requests will be processed to be prepared according to the delivery type you have specified at the end of the order. Products from our Istanbul-based company will be sent by XXXXXXXX cargo company.

After your orders are approved, they will be delivered to the Cargo company at the end of 2 (two) business days at the latest.

You can discuss different delivery terms by consulting our customer representative. Also cargo deliveries are only valid for Turkey.

4) Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page.

In case of any error at the specified address, the orderer is contacted regarding the order that cannot be delivered.

The validity of the e-mail address specified by our visitor is confirmed by an automatic e-mail sent following the transfer of the order.

We are as responsible for the realization of the delivery to the bank where we use the credit card system as the customer.

Please pay attention!

Open and check the packages that you think are damaged during shipment in front of the company official you receive. If you think that there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company.

After the product is received, it is accepted that the cargo company has fully fulfilled its duty.

If the product is damaged: Please send the report you have prepared to e-mail address as soon as possible.

If you carry out these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.

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